Privacy Policy

Effective Date: 1 August 2025
Last Updated: 17 July 2025

Thank you for choosing to be part of the A4 Studios community (“Company“, “we“, “us“, or “our“). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or subscribe to our design services. By using our services, you agree to the terms outlined in this policy.

1. What Information We Collect

We collect personal information that you voluntarily provide to us, including when you:

• • Visit our website

• • Subscribe to our design services

• • Fill out our onboarding or project request forms

• • Contact us for support or inquiries

Personal data may include:

• • Full name

• • Email address

• • Business name

• • Billing information

• • Project-related content or files

• • Social media profiles (if voluntarily provided)

We also collect some data automatically, such as:

• • IP address

• • Browser type

• • Device information

• • Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

• • Provide and manage our design services

• • Respond to inquiries and provide customer support

• • Process payments and billing

• • Send service updates and client communication

• • Improve our website and services through analytics

• • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Third-Party Services We Use

We use trusted third-party tools to manage various parts of our service. These may include:

• • Stripe or PayFast (payment processing)

• • Google Analytics (site analytics)

• • Meta Pixel (marketing)

• • Notion, Trello, or Airtable (project and client management)

• • Zapier (automation between platforms)

• • Webflow, Framer, or similar tools (website hosting and management)

Each provider maintains its own privacy policy. We only use services that uphold strict data protection practices.

4. Data Retention

We retain your personal information only for as long as necessary to:

• • Deliver our services

• • Comply with legal, tax, or regulatory requirements

• • Resolve disputes

You can request deletion of your data at any time by contacting us.

5. Your Privacy Rights

As a South African-based business, we comply with the Protection of Personal Information Act (POPIA). If you’re a resident of the EU, we also comply with the General Data Protection Regulation (GDPR).

You have the right to:

• • Access the personal data we hold about you

• • Correct or update your information

• • Request deletion of your data

• • Withdraw consent at any time

• • Lodge a complaint with a data protection authority

6. How We Protect Your Data

We implement appropriate technical and organizational security measures to protect your personal information, including:

• • SSL encryption

• • Limited access controls

• • Secure third-party services

While we do our best to protect your information, no online transmission is 100% secure. You use our services at your own risk.

7. Cookies and Tracking

We use cookies to enhance your experience, analyze traffic, and serve relevant content. You can manage cookie preferences via your browser or our cookie banner.

8. Children’s Privacy

Our services are not directed at anyone under the age of 18. We do not knowingly collect personal data from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. We will notify you of any significant changes via email or a notice on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

A4 Studios
📧 hello@a4studios.co.za
🌐 www.a4studios.co.za